Public Power Works for You
Powering Our Community
Austin Energy is your community-owned electric utility, powering homes, schools, businesses, and hospitals in the Greater Austin area since 1895. But we are more than just a power company.
Austin Energy Serves
487,097
residential customers
54,271
commercial and industrial customers
437
square miles of Central Texas
Being community owned means we answer to you, our customers. Austin Energy exists to serve the community. We have no shareholders and do not operate for profit. Our customers are our stakeholders and help steer our policies and programs.
Public Power Is
Customer Driven
You are the public in public power. Customers are the driving force behind Austin Energy and the value we bring to the community. When customers need a helping hand, we have their backs with bill help for customers experiencing financial hardship, individualized support for folks with critical medical needs, and much more.
Community Focused
When you pay your electric bill, you are helping support Austin’s libraries, parks, and public safety. Part of Austin Energy’s revenue goes back into the community through City services. We also help local school districts, small businesses, and non-profits with special discounts and rebates.
Affordable
Customers want affordable energy bills with no surprises. Austin Energy rates consistently rank among the lowest in Texas. We set rates just once a year and work to limit annual rate increases. Our average system rate has not increased by more than 2% per year since 1995.
Reliable
Austin Energy works 24/7 to keep power flowing to Central Texans. Austin Energy customers experience 45% fewer outages per year and see their service restored 54% faster than the statewide average.
| Austin Energy | TX Electric Utilities Average | |
|---|---|---|
| System average number of interruptions a year per customer | 0.89 | 1.62 |
| System average interruption length (minutes) | 83.97 | 184.19 |
These numbers do not include major outage events.
Sustainable
Our customers care deeply about the environment and the well-being of future generations. Austin Energy is a leader in sustainability with programs that deliver renewable energy, improve energy efficiency, and expand electric vehicle access and adoption.
Safe
Austin Energy is laser focused on safety. Our crews perform year-round maintenance and improvements to make our systems as safe and reliable as possible. We offer free resources to help customers prepare and stay safe in outage emergencies. We even visit schools and hold events to teach students about electrical safety.
Date last reviewed or modified: 08/09/2024