Austin Energy Encourages Customers to Get Ready, Stay Ready and Know What to Do in Case of Future Power Outage Emergencies
June 2, 2023
Weather disasters keep coming, with bigger storms that last longer. As Austin Energy prepares for future power outage emergencies, the utility is launching communications and educational resources to equip customers and community stakeholders with tools and resources to prepare for possible outages, too. Austin Energy encourages the community to:
- Know what information you need and where to get it. Learn how to report an outage, sign up for outage alerts and stay safe during an outage. Make an outage prep plan specific to your needs and the needs of your household.
- Make sure Austin Energy has your current cell phone number and email address, so we can reach you in an emergency. Log into your account at COAUtilities.com or call 512-494-9400 to update your contact info.
- Learn how Austin Energy handles outages. Understand how Austin Energy teams prepare for and repair outages. Know how Austin Energy communicates during an outage. And, get info about tree trimming.
“We are watching extreme weather conditions across the globe and how they hit home here in Central Texas,” said Stuart Reilly, Austin Energy interim general manager. “Making sure we are all working together to prepare for possible outage emergencies is the best way we can deal with extreme weather when it comes.”
Austin Energy customers and community stakeholders can visit a local Utility Customer Service Center for resources in multiple languages or go to austinenergy.com/go/outage to get ready, stay ready and know what to do in case of a power outage.
About Austin Energy
Customer Driven. Community Focused.
Austin Energy, the City of Austin’s electric utility, serves more than 500,000 customer accounts and more than one million residents in Greater Austin. The utility’s mission — to safely deliver clean, affordable, reliable energy and excellent customer service — has guided Austin Energy in powering the community and supporting the region’s growth since 1895. For more information about Austin Energy, visit austinenergy.com.